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New FORMER TEC Grill Owner took it back 9-6 for FULL refund

#1 User is offline   old_grouch 

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Posted 07 September 2007 - 09:21 PM

I purchased the $699.00 model 463268307 with the natural gas conversion kit on March 31 2007

Assembled,converted to natural gas and fired up about a week later.

Everything funtioned as advertised and soon the beercan chickens and steaks were hitting the dinner table.

The grill was garage kept and rolled outside when used.Normal cleaning inside and out but no special treatment.

1st week of August is when the problems began.....

After 10 minute closed cover warm up steaks were placed on the TEC side to be seared and cover closed.
When I opened the cover a few minutes later to check and flip the steaks I was greated by a small explosion
followed by the backfire flash and a sputtering noise all coming from the TEC side.The gas supply was quickly
shut off to the TEC firebox and after the heart rate slowed back down I finished the steaks over the conventional side.

Next day I checked the hose and pipes for spider webs or loose clips or any reason that could have caused the
excitement.Found nothing loose or clogged so I fired up the grill and checked the TEC side and all appeared normal.

Following weekend under the same conditions I had a repeat performance with the backfire and flame sputtering
noise coming from the TEC side.

Next day I took a really close look at the top of the TEC firebox and now noticed that some of the screw heads had moved ?
Closer inspection showed that not only did the hex head move but the rest of it had dropped off into the grease pan.

1st email contact with Charbroil customer service : 8/21/2007

Question:

hello , i have been using this grill problem free since april of this year.the last 2 times the TEC burner has backfired followed by a flame-sputtering loud whistle sound from the rear of the firebox.there is also a total of 9 hex head screws on the top of the TEC burner grid that have popped,the heads have completely popped off of the threaded stud.something is going seriously wrong with this unit,please advise. thank you,

Dear old_grouch,

Thank you for contacting charbroil, we appreciate your e-mail.

The reason that your TEC burner is making the popping sound is because the screws came loose. You will need to replace the TEC burner. Please call into the service line at 1-800-241-7548. You will need to pay for shipping. Please register your grill if you haven't already done so.

Thanks,
Richelle Grill Service Center

Pay for shipping & provide the free labor to replace the defective componect ?????

The screws simply came loose ????

Now I scoured the internet looking for posts or forums where other TEC grill owners reported similar "events" & found
I was not alone with the problem.

My reply a few days later to the "loose screw" contact.....

Date: 8/30/2007 10:04:55 PM
To: Char-Broil Customer Support
Subject: Case xxxxxxx

after reading your response that the screws simply "came loose" it was clear to me you did not understand the serious failure condition i was trying to describe.the url addresses below are to a web page and also direct links to photos i have taken showing the defective condition my grill is in.

http://www.webpik.com/images/7sbBVh/23505/tec-defect.html , http://i227.photobucket.com/albums/dd231/d...tec-defect9.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect8.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect7.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect6.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect5.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect4.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect3.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect2.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect1.jpg .

close inspection of the "loose screws" will show the complete failure of either the design or components used during assembly. i have also searched the web forums and have found posts from other tec grill owners who describe the exact same problem with the backfires and flameouts coming from the tec firebox.I DO NOT FEEL SAFE AROUND THIS GRILL AT ALL.the tec side of the grill has not been used since the second time it backfired in my face and i am not interested in finding out if the third time will be the one to cause injury to myself or others .at this point i am requesting return authorization for full refund of the purchase price for this defective grill at 699.00 + the natural gas conversion kit at 54.98 plus the 7% nj sales tax 52.78 that was applied for a total of $806.76 . the point of purchase was lowes on rt.23 in riverdale n.j.

Charbroils response on friday 8/31/2007 :

"Customer Support has requested that you submit images in support of your case. Please follow the link below to view your case status and to upload the requested images."

Did that within hours and then waited.......3 day weekend holiday , Tuesday , Wednesday....Thursday morning still no reply.

11 A.M. 1st phone contact with Lowes customer care followed by email forwards of all contact from Charbroil.

1 P.M. Charbroil finally responds !!!!

Dear old_grouch,


We have received your images. The popping or loud whistle sound you hear is because the screws have came loose or popped off. You will need to replace the TEC burner. Please call into the service line at 1-800-241-7548. You will need to pay for shipping and handling. Please give the representative your case number xxxxxx so they can look you up easier. I apologize for any inconveniences.

Thanks,
Richelle
Grill Service Center

OH GRATE !!!!! now i gotta pay for shipping AND handling to get the part to fix the defective TEC section.

At 4:45 P.M. that evening I received a phone call from the Charbroil "Lowes Account Specialist" who provided me with
RMA numbers for both the Grill and the conversion kit + tax and the request that I return the grill to the point of
purchase for full refund.

At 7:24 P.M. 9/7/2007 this story ended.
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#2 User is offline   cuskit 

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Posted 07 September 2007 - 11:20 PM

View Postold_grouch, on Sep 7 2007, 10:21 PM, said:

I purchased the $699.00 model 463268307 with the natural gas conversion kit on March 31 2007

Assembled,converted to natural gas and fired up about a week later.

Everything funtioned as advertised and soon the beercan chickens and steaks were hitting the dinner table.

The grill was garage kept and rolled outside when used.Normal cleaning inside and out but no special treatment.

1st week of August is when the problems began.....

After 10 minute closed cover warm up steaks were placed on the TEC side to be seared and cover closed.
When I opened the cover a few minutes later to check and flip the steaks I was greated by a small explosion
followed by the backfire flash and a sputtering noise all coming from the TEC side.The gas supply was quickly
shut off to the TEC firebox and after the heart rate slowed back down I finished the steaks over the conventional side.

Next day I checked the hose and pipes for spider webs or loose clips or any reason that could have caused the
excitement.Found nothing loose or clogged so I fired up the grill and checked the TEC side and all appeared normal.

Following weekend under the same conditions I had a repeat performance with the backfire and flame sputtering
noise coming from the TEC side.

Next day I took a really close look at the top of the TEC firebox and now noticed that some of the screw heads had moved ?
Closer inspection showed that not only did the hex head move but the rest of it had dropped off into the grease pan.

1st email contact with Charbroil customer service : 8/21/2007

Question:

hello , i have been using this grill problem free since april of this year.the last 2 times the TEC burner has backfired followed by a flame-sputtering loud whistle sound from the rear of the firebox.there is also a total of 9 hex head screws on the top of the TEC burner grid that have popped,the heads have completely popped off of the threaded stud.something is going seriously wrong with this unit,please advise. thank you,

Dear old_grouch,

Thank you for contacting charbroil, we appreciate your e-mail.

The reason that your TEC burner is making the popping sound is because the screws came loose. You will need to replace the TEC burner. Please call into the service line at 1-800-241-7548. You will need to pay for shipping. Please register your grill if you haven't already done so.

Thanks,
Richelle Grill Service Center

Pay for shipping & provide the free labor to replace the defective componect ?????

The screws simply came loose ????

Now I scoured the internet looking for posts or forums where other TEC grill owners reported similar "events" & found
I was not alone with the problem.

My reply a few days later to the "loose screw" contact.....

Date: 8/30/2007 10:04:55 PM
To: Char-Broil Customer Support
Subject: Case xxxxxxx

after reading your response that the screws simply "came loose" it was clear to me you did not understand the serious failure condition i was trying to describe.the url addresses below are to a web page and also direct links to photos i have taken showing the defective condition my grill is in.

http://www.webpik.com/images/7sbBVh/23505/tec-defect.html , http://i227.photobucket.com/albums/dd231/d...tec-defect9.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect8.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect7.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect6.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect5.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect4.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect3.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect2.jpg , http://i227.photobucket.com/albums/dd231/d...tec-defect1.jpg .

close inspection of the "loose screws" will show the complete failure of either the design or components used during assembly. i have also searched the web forums and have found posts from other tec grill owners who describe the exact same problem with the backfires and flameouts coming from the tec firebox.I DO NOT FEEL SAFE AROUND THIS GRILL AT ALL.the tec side of the grill has not been used since the second time it backfired in my face and i am not interested in finding out if the third time will be the one to cause injury to myself or others .at this point i am requesting return authorization for full refund of the purchase price for this defective grill at 699.00 + the natural gas conversion kit at 54.98 plus the 7% nj sales tax 52.78 that was applied for a total of $806.76 . the point of purchase was lowes on rt.23 in riverdale n.j.

Charbroils response on friday 8/31/2007 :

"Customer Support has requested that you submit images in support of your case. Please follow the link below to view your case status and to upload the requested images."

Did that within hours and then waited.......3 day weekend holiday , Tuesday , Wednesday....Thursday morning still no reply.

11 A.M. 1st phone contact with Lowes customer care followed by email forwards of all contact from Charbroil.

1 P.M. Charbroil finally responds !!!!

Dear old_grouch,
We have received your images. The popping or loud whistle sound you hear is because the screws have came loose or popped off. You will need to replace the TEC burner. Please call into the service line at 1-800-241-7548. You will need to pay for shipping and handling. Please give the representative your case number xxxxxx so they can look you up easier. I apologize for any inconveniences.

Thanks,
Richelle
Grill Service Center

OH GRATE !!!!! now i gotta pay for shipping AND handling to get the part to fix the defective TEC section.

At 4:45 P.M. that evening I received a phone call from the Charbroil "Lowes Account Specialist" who provided me with
RMA numbers for both the Grill and the conversion kit + tax and the request that I return the grill to the point of
purchase for full refund.

At 7:24 P.M. 9/7/2007 this story ended.

Old Grouch,

First of all, let me extend a big heartfelt welcome to these forums! I am filled with dismay at the horrendous story you've just regaled us with! BUT, as usual, Lowes comes through! If there is one thing newcomers to this board can absorb - it's the confidence just about everyone here has in the Lowes service department (maybe a couple of exceptions)!

Seems with new technology comes the attitude that research should be done at the consumers expense! You are a typical example of this. Kudos for being able to return it for a full refund. At least you had a few months of pleasure using it.

What's your plans for a replacement grill? We'd sure be interested in the next phase of your grilling experience, hopefully the next one will give you many years of satisfied service. You made a very smart and intelligent decision not to move forward with the tec, in light of the possiblity of danger to yourself or your loved ones. I know if I encountered an explosion such as your first one, I would not have given it a second chance. I've seen the results of gas explosions before (I was an EMT for 18 years) and it's not pleasant to say the least.

If there is anything we can do to help, such as opinions on different grills, etc. feel free to avail yourself of the expertise of the many wonderful people populating this board! If it has anything to do with gas, charcoal or wood, someone here can help!

Mike
"Grill der Steaks, Smoke dem Ribs and post yer Porn"
Grill Porn that is.. Remember - No Pix, It Didn't Happen!

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#3 User is offline   old_grouch 

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Posted 08 September 2007 - 04:18 AM

Thank you Mike for your reply.

I didn't want my first post to sound like I was bashing either the maker or the seller of my previously owned defective TEC grill when I could surely save that for my second post.

I found this forum and a few others from a google search and know that the full power of the internet as both a tool to get and give information that you are unlikely to see in your local paper or on TV in between the paid sponsered ads for items such as grills or home improvement items is a very powerful weapon.

I left out a few small details like the SUDDEN drop in price of the $699.00 model 463268307 to $499.00 !!!!
That ain't a sale price....it was outright reduced.....draw your own conclusions.

Based on the experience I had with the "loose screw" issue my advice to the owners of grills that are still in use is to:

CHECK THOSE SCREWS BEFORE YOU OPEN THE GAS VALVE OR PUSH THE IGNITER

Sorry for screaming but the only early warning you will get of a possible small explosion and backfire is by discovering the threaded parts in your grease tray or just the heads of the screws sitting under the glass plate.

It's an easy check......pull out the grease tray & LOOK
Lift up the glass plate and nudge ALL the hex head screws

As far as what I am going to get now to replace the missing fire in my cave is not an easy answer.

Based on the level of activity over in the Jenn-Air department I got me some heavy reading to do.
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#4 User is offline   statsman 

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Posted 10 September 2007 - 07:03 AM

I have the 3-burner TEC, but researched it heavily before buying. It seemed from reading the long thread on this forum that a lot of the NG grill owners had problems, so I bought the propane grill despite having a NG port in my back yard.

I seemed to encounter the "low heat" problem from the TEC burner, so I went ahead and "e-set" the valve by turning off the propane bottle while the grill was still burning. I haven't had any problems since. Frankly, I recommend every TEC owner do that when they first fire up. What's the harm, and it may improve your performance.
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#5 User is offline   Incus 

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Posted 10 September 2007 - 08:52 AM

View Postold_grouch, on Sep 8 2007, 05:18 AM, said:

Thank you Mike for your reply.

I didn't want my first post to sound like I was bashing either the maker or the seller of my previously owned defective TEC grill when I could surely save that for my second post.

I found this forum and a few others from a google search and know that the full power of the internet as both a tool to get and give information that you are unlikely to see in your local paper or on TV in between the paid sponsered ads for items such as grills or home improvement items is a very powerful weapon.

I left out a few small details like the SUDDEN drop in price of the $699.00 model 463268307 to $499.00 !!!!
That ain't a sale price....it was outright reduced.....draw your own conclusions.

Based on the experience I had with the "loose screw" issue my advice to the owners of grills that are still in use is to:

CHECK THOSE SCREWS BEFORE YOU OPEN THE GAS VALVE OR PUSH THE IGNITER

Sorry for screaming but the only early warning you will get of a possible small explosion and backfire is by discovering the threaded parts in your grease tray or just the heads of the screws sitting under the glass plate.

It's an easy check......pull out the grease tray & LOOK
Lift up the glass plate and nudge ALL the hex head screws

As far as what I am going to get now to replace the missing fire in my cave is not an easy answer.

Based on the level of activity over in the Jenn-Air department I got me some heavy reading to do.


First let me preface, I truly love my TEC feature on my 3-burner charbroil grill. I haven't been able to cook a steak this well since my days with charcoal. Now my problem.
I had found a broken bottom half of a screw in my drip pan a few weeks ago and could not figure out where it came from. I went to Lowes and took apart their grill in search for one and noted the similarity with the hex nuts on the TEC side. I had just checked my grill, found these 4-5 hex nuts broken off and noted difficulty placing the TEC glass due to misalignment. I came in to research on these forum and low and behold I find your post!
Now what to do? This is obviously not a problem the a new TEC burner will fix unless they have a re-design. I don't want to end up with broken screws/nuts again and worse a potential for explosion.
We will need to contact somebody, not sure if i should go straight to LOWES (the put grill together) and speak to manager or contact Charbroil.
My grill will not be used due to potential dangers. I hope I have the same success and am able to return it.
Will update,
Scott
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#6 User is offline   Billy Goat 

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Posted 10 September 2007 - 02:33 PM

View Postold_grouch, on Sep 8 2007, 05:18 AM, said:

Thank you Mike for your reply.

I didn't want my first post to sound like I was bashing either the maker or the seller of my previously owned defective TEC grill when I could surely save that for my second post.

I found this forum and a few others from a google search and know that the full power of the internet as both a tool to get and give information that you are unlikely to see in your local paper or on TV in between the paid sponsered ads for items such as grills or home improvement items is a very powerful weapon.

I left out a few small details like the SUDDEN drop in price of the $699.00 model 463268307 to $499.00 !!!!
That ain't a sale price....it was outright reduced.....draw your own conclusions.

Based on the experience I had with the "loose screw" issue my advice to the owners of grills that are still in use is to:

CHECK THOSE SCREWS BEFORE YOU OPEN THE GAS VALVE OR PUSH THE IGNITER

Sorry for screaming but the only early warning you will get of a possible small explosion and backfire is by discovering the threaded parts in your grease tray or just the heads of the screws sitting under the glass plate.

It's an easy check......pull out the grease tray & LOOK
Lift up the glass plate and nudge ALL the hex head screws

As far as what I am going to get now to replace the missing fire in my cave is not an easy answer.

Based on the level of activity over in the Jenn-Air department I got me some heavy reading to do.


Old Grouch:

Welcome to the forum ...

Sorry to hear about the problems you have had with the TEC burner. Did the screw/nut assembly fail by breaking? or, did the nuts just come off by unscrewing? Repeated heating/cooling can cause a stress break in some metal screws/nuts .... but I wonder if repeated heating/cooling can unscrew a nut?

I think you were wise in returning the TEC grill. Glad to see that Lowe's continues to care about their customers! While I'm partial to the Jenn-Air line, take a look at the Kirkland [also a Nexgrill product] as well as the Weber line ... they all are great grills, with different features.

BG in WV
Woman accepted cooking as a chore but man has made of it a recreation.

Jenn-Air 75K 720-0165 LP 2006
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Given to future son-in-law January '08
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#7 User is offline   old_grouch 

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Posted 10 September 2007 - 09:45 PM

My thanks to Incus for registering and joining this topic to let me know that my photos of the TEC-DEFECT that I experienced helped him pinpoint what sounds like a similar problem with his machine.Knowing for sure that at least one TEC owner gained something from my original post made the effort worthwhile.

Take detailed pictures , learn how to use that macro mode on your digital , save everything and try to keep all your contacts between Charbroil and Lowes in email format so that YOU have a hard copy of what was said ,by who and when.

And keep reading the other topics in this forum...mass amounts of good info.


Billy Goat , thanks for welcome post.

You asked "Did the screw/nut assembly fail by breaking? or, did the nuts just come off by unscrewing? Repeated heating/cooling can cause a stress break in some metal screws/nuts .... but I wonder if repeated heating/cooling can unscrew a nut?"

I can only answer that question with the evidence of the defect my grill suffered from and some of my own opinions.



In my opinion these fasteners failed bigtime , as to why...only more questions

What grade wire was used from the get go when the screws were formed ?
Were statistical process controls used during the cold heading operation ?
Were any inspections or lab tests done on the screws to check for stress fractures or seams ?
Were these screws heat treated ?
Hardened ? Tempered ? Annealed ?
What Grade did the specs call for to be used ? Grade 5 ? Grade 8 ?
Bolts that hold your car engine and furnace together seem to hold up pretty good
Were these screws big enough for the job ?
Was the screw manufacturer ISO certified ?
Was anybody checking ?

If these same screws were failing the same way on swingsets or jungle gyms would there be a reason to recall ?

I keep hearing a little voice repeating the same "salespeak buzzword"........VALUE ENGINEERED

Were any other components VALUE ENGINEERED ?

It would be interesting to see some macros of the screws on any of the TEC burners that have been replaced posted here for comparison to what was shipped originally.
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#8 User is offline   Billy Goat 

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Posted 11 September 2007 - 09:09 AM

View Postold_grouch, on Sep 10 2007, 10:45 PM, said:

My thanks to Incus for registering and joining this topic to let me know that my photos of the TEC-DEFECT that I experienced helped him pinpoint what sounds like a similar problem with his machine.Knowing for sure that at least one TEC owner gained something from my original post made the effort worthwhile.

Take detailed pictures , learn how to use that macro mode on your digital , save everything and try to keep all your contacts between Charbroil and Lowes in email format so that YOU have a hard copy of what was said ,by who and when.

And keep reading the other topics in this forum...mass amounts of good info.
Billy Goat , thanks for welcome post.

You asked "Did the screw/nut assembly fail by breaking? or, did the nuts just come off by unscrewing? Repeated heating/cooling can cause a stress break in some metal screws/nuts .... but I wonder if repeated heating/cooling can unscrew a nut?"

I can only answer that question with the evidence of the defect my grill suffered from and some of my own opinions.

Attachment tec_defe...lipshead.jpg Attachment tec_defe...traystud.jpg Attachment tec_defe...omposite.jpg

In my opinion these fasteners failed bigtime , as to why...only more questions

What grade wire was used from the get go when the screws were formed ?
Were statistical process controls used during the cold heading operation ?
Were any inspections or lab tests done on the screws to check for stress fractures or seams ?
Were these screws heat treated ?
Hardened ? Tempered ? Annealed ?
What Grade did the specs call for to be used ? Grade 5 ? Grade 8 ?
Bolts that hold your car engine and furnace together seem to hold up pretty good
Were these screws big enough for the job ?
Was the screw manufacturer ISO certified ?
Was anybody checking ?

If these same screws were failing the same way on swingsets or jungle gyms would there be a reason to recall ?

I keep hearing a little voice repeating the same "salespeak buzzword"........VALUE ENGINEERED

Were any other components VALUE ENGINEERED ?

It would be interesting to see some macros of the screws on any of the TEC burners that have been replaced posted here for comparison to what was shipped originally.


old grouch:

Great pictures and documentation ...

Someone posted a Charbroil reply that stated something like ... there is no recall, there was a mis-communiucation, the TEC units were assembled incorrectly ...

That appears to be Corporate speak for ... we screwed up the design and used the wrong materials of construction"

Have you thought about sending your pictures/documentation to the U.S Consumer Product Safety Commission?

Members of just this forum have reported 2 fires, and at least 6 TEC burner failures ...

BG in WV
Woman accepted cooking as a chore but man has made of it a recreation.

Jenn-Air 75K 720-0165 LP 2006
- Jenn-Air Rotisserie
- Jenn-Air Cover
- Acu-Rite Digital Meat Thermometer
- Oregon Grill-Right Wireless Thermometer
- BBQ Grillware LED Grill Light
- BBQ Grillware Barbecue Grill Light
- BBQ Grillware Rotisserie Basket
----Mods----
- Griddle/Grate Storage in LP Cabinet
- Rotisserie/Warming Rack Storage on Back
- Glenfiddich Single Malt Scotch 30 Year
- Wild Turkey Rye Whisky 101


BBQ Grillware 20K Verticle Smoker LP 2007

Quest Ultra-Sear Table Top LP January '08

BBQ Grillware 12K SS Table Top LP August '07
Given to future son-in-law January '08
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#9 User is offline   elvis 

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Posted 11 September 2007 - 08:33 PM

View PostBilly Goat, on Sep 11 2007, 10:09 AM, said:

old grouch:

Great pictures and documentation ...

Someone posted a Charbroil reply that stated something like ... there is no recall, there was a mis-communiucation, the TEC units were assembled incorrectly ...

That appears to be Corporate speak for ... we screwed up the design and used the wrong materials of construction"

Have you thought about sending your pictures/documentation to the U.S Consumer Product Safety Commission?

Members of just this forum have reported 2 fires, and at least 6 TEC burner failures ...

BG in WV



I've posted before and luckily I have not had any of the problems that are being reported on these threads.....YET....I am very concerned that it is only due time before one of these malfunctions/defects happen to myself or another Tec grill owner. I have made a warranty claim for a chipped piece of glass but the above pictures definitely depict a major problem. I have checked my burners and all of the screws seem to be intact but for how long??? I have been BBQing on this grill since April with some major 10 hour Qs but have I just got lucky???

Would anyone have a problem if I contacted CharBroil in regards to at least the above issue???? If I referred them to this site and linked in some pics, would that be a problem for anyone or a site violation?? I am ready to ask many questions and I feel that the owners(past/present) of these grills at least need some resolve to continue using these grills. Not only did most of us drop some major cash on these grills but the safety issues that endanger people need immediate concern
The pictures posted above definitely need to be reviewed by Char Broil and the US Consumer Commission. Did CharBroil actually test these grills or did they throw them together and hope for the best???? And then they have the gall to respond with inane responses - SCREWS JUST DO NOT UNSCREW THEMSELVES AND HEADS DO NOT POP OFF. And then they want you to pay for shipping to replace their defect - WOW

Please respond if anyone has an issue in reference to using these threads..

Thanks,

Elvis
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#10 User is offline   old_grouch 

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Posted 11 September 2007 - 10:12 PM

Have you thought about sending your pictures/documentation to the U.S Consumer Product Safety Commission?

Billy Goat , 1 voice alone doesn't stand much of a chance of creating a roar.

Several will certainly kick up some noise if they're all in the same forum.My case is documented fully with Charbroil and copies of all that correspondence was forwarded to Lowes which also created a case file.

Below are my original photos I used when the web page was created.I have no problem if any of them are used to help
another Charbroil TEC Grill owner avoid or identify a problem with their machine.







Elvis, my grill was backfire-free from the first week in April to the first week in August and believe me when I say that
if you ever experience the first backfire when you open the lid you really DON'T want to see another.
Once you loose that element of trust and have to open that lid with caution every time you want to flip a burger the romance is over in my book.
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#11 User is offline   bluesin 

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Posted 12 September 2007 - 08:46 AM

Is it my imagination or are those regular steel bolts and nuts? Lot of rust on them, it looks to me like the intense heat likely weakened them over time to the point that the pressure inside the burner caused them to just break, if so then you can practically guarantee that everyone who has this grill will have the exact same problem at some time in the life of this grill, I expect that if there ain't one yet, there will be a recall on this at some time...

Elvis, as an admin I can say have at it, no problem whatsoever pointing them to the forum and this thread...

Bluesin
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#12 User is offline   Incus 

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Posted 13 September 2007 - 12:45 AM

View Postbluesin, on Sep 12 2007, 09:46 AM, said:

Is it my imagination or are those regular steel bolts and nuts? Lot of rust on them, it looks to me like the intense heat likely weakened them over time to the point that the pressure inside the burner caused them to just break, if so then you can practically guarantee that everyone who has this grill will have the exact same problem at some time in the life of this grill, I expect that if there ain't one yet, there will be a recall on this at some time...

Elvis, as an admin I can say have at it, no problem whatsoever pointing them to the forum and this thread...

Bluesin

The pictures are exactly like mine. I found three bottoms with nuts still in place. I am missing some top hex portions. My glass does not fit properly now. I will not use the grill until something is resolved. I don't ever want to experience any kind of explosion. Obviously a replacement burner will not reslove the issue until they are made to withstand the high heat and repeated heating cooling. That either mmeans a redesign or higher grade bolts/nuts.

Unfortunatley we had to go out of town for a family medical emergency so we have not been able to address these problems/dangers with CharBroil or Lowes. I will continue to follow this thread and will post any communications.


Thanks for the advice Old grouch,
Incus
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#13 User is offline   old_grouch 

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Posted 13 September 2007 - 12:56 AM

Below are 3 "screen capture" photos of comments posted elsewhere on the net that I have found.

the url addresses where each comment was found is included below if anyone wishes to verify to source.







screen capture #1 source
http://www.meninaprons.net/archives/2007/0...ared_grill.html

screen capture #2 source
http://whitetrashbbq.blogspot.com/2007/05/...rbroil-tec.html

screen capture #3 source
http://bbq.wpadmin.about.com/?comments_popup=256920
found under comments link on this review page
http://bbq.about.com/b/a/256920.htm
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#14 User is offline   jmark 

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Posted 13 September 2007 - 07:30 PM

Hey Old grouchy dude!! You still whinning about your bbq???? LOL If you weren't cooking things in gear oil, it might last longer!

(lamp dude! )
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#15 User is offline   elvis 

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Posted 13 September 2007 - 09:31 PM

I have submitted the email and I am awaiting response:

Please have the appropriate personnel read this thread from BBQ Source Forums.
http://www.bbqsource-forums.com/invboard/i...?showtopic=1960

I currently own a 4 burner TEC grill and I BBQ regularly with my family. I do not feel very comfortable grilling when screw heads on the TEC burners are popping off. This may cause an explosion with the possible gas build up. What is your disposition on this problem and why is this occurring??? What are you doing to rectify the problem??? And please do not give the usual customer service response of "the screws came loose". Screws just dont come loose and screw heads just do not pop off. Will there be a recall on this grill???

You and your company may want to read the whole CharBroil thread in regards to the TEC grills:
http://www.bbqsource-forums.com/invboard/i...hp?showforum=17

As you read on you will see a good number of unhappy customers in regards to these TEC grills....Not only are we quite upset that we dropped hard earned cash on your grill but your product is definitely placing the public in an unsafe condition. I would also like the name and a phone number of your Customer Relations manager. I have further business and questions I would like to discuss and this email will not suffice.

Please respond in a timely manner
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