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Char-Broil, Char-Griller or Brinkmann?

#1 User is offline   Kutra 

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Posted 03 May 2009 - 05:41 PM

Hi:

First, let me say this is a heavenly forum and I have learned a lot within the one day that I spent here. Thanks for all this rich info.

I am looking to buy a decent gas grill under $200, and have narrowed down my choices to the following three:

1. Char-Broil 463440109: $199 [http://www.lowes.com/lowes/lkn?action=prod...&lpage=none]

2. Char-Griller Grillin Pro 3001 Gas Grill: $189 [http://www.lowes.com/lowes/lkn?action=prod...6447-49769-3001]

3. Brinkmann 4 Burner Stainless Steel Grill Model 810-8410-S: $199 [http://www.homedepot.com/webapp/wcs/stores...03+90401+500349]

Can you please advise? The BIGGEST non-no for Char-Broil and Brinkmann (despite the good reviews) is that customer service absolutely sucks. I don't know how often parts fail or break that I would need to contact customer service, but for those who had to get parts (even while under warranty), the ordeal was a nightmare....some have been waiting for over 6 months for parts! Char-Griller, on the other hand, is new in the market with their gas grills. It has gotten good reviews, but it's the only grill I found that cannot be completely covered while grilling! If you look at the pic in the link above, you will notice two vents on the top of the lid...there's no way to close them. Can anyone explain this?

What do you recommend?

Thanks,
K
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#2 User is offline   Briant73 

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Posted 04 May 2009 - 09:08 AM

 Kutra, on May 3 2009, 06:41 PM, said:

Hi:

First, let me say this is a heavenly forum and I have learned a lot within the one day that I spent here. Thanks for all this rich info.

I am looking to buy a decent gas grill under $200, and have narrowed down my choices to the following three:

1. Char-Broil 463440109: $199 [http://www.lowes.com/lowes/lkn?action=prod...&lpage=none]

2. Char-Griller Grillin Pro 3001 Gas Grill: $189 [http://www.lowes.com/lowes/lkn?action=prod...6447-49769-3001]

3. Brinkmann 4 Burner Stainless Steel Grill Model 810-8410-S: $199 [http://www.homedepot.com/webapp/wcs/stores...03+90401+500349]

Can you please advise? The BIGGEST non-no for Char-Broil and Brinkmann (despite the good reviews) is that customer service absolutely sucks. I don't know how often parts fail or break that I would need to contact customer service, but for those who had to get parts (even while under warranty), the ordeal was a nightmare....some have been waiting for over 6 months for parts! Char-Griller, on the other hand, is new in the market with their gas grills. It has gotten good reviews, but it's the only grill I found that cannot be completely covered while grilling! If you look at the pic in the link above, you will notice two vents on the top of the lid...there's no way to close them. Can anyone explain this?

What do you recommend?

Thanks,
K


I myself have always had great luck with Char-Broil customer service getting answers or parts. I also don't recall seeing a lot of posts from users having major problems with it, there have been a few but nothing like I have seen from NexGrill customers. I own a Commercial series 4 burner which goes for $299 usually so can't say what the other models are like for parts.

If you really are worried about parts, service, reliability you might want to step up to the Weber Spirit lineup.
Char-Broil Commercial 4 burner+side burner Grill
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#3 User is offline   cuskit 

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Posted 04 May 2009 - 09:32 AM

 Briant73, on May 4 2009, 10:08 AM, said:

I myself have always had great luck with Char-Broil customer service getting answers or parts. I also don't recall seeing a lot of posts from users having major problems with it, there have been a few but nothing like I have seen from NexGrill customers. I own a Commercial series 4 burner which goes for $299 usually so can't say what the other models are like for parts.

If you really are worried about parts, service, reliability you might want to step up to the Weber Spirit lineup.

I kind of think that only a Weber grill can 100% ensure that you will get the best in customer service. But.... and this is a big but... that is not to say you will NOT receive decent service from any other manufacturer, including Nexgrill. Yes - many have complained about Nexgrill, but in my case I have NO complaints - they stood by my claims in great fashion. You do have to remember, you will always be able to find negative reports more plentiful than commendations. Human nature being what it is, people are more apt to report a problem on these type of forums than writing in to compliment. So, when you peruse the forums, it would seem that some of these grills are items to RUN from, when in reality there are thousands of happy buyers who just don't have a need to call in and report a problem. You do realize that normally you WILL get what you pay for. For example, a $300 grill from China is not in the same family as a $1,500 grill made here in the States by Weber. Is it worth the extra bucks to go for the better grill and better service, or are you okay with minimal use of a grill (maybe a few weekends a summer) where a $300 grill would fill the bill? I know of many friends who have just purchased low end grills from Walmart, Kmart, HD, Lowes, Sears, etc. and have been perfectly happy with their purchase, and have no problem replacing a burner or two every year or so, realizing that they did not lay out a ton of money. So they can accept spending $30-$50 every year or so to replace worn out burners, knowing they are still way ahead of an initial layout of another thousand dollars. Of course, if you are more than a casual griller, and anticipate using your grill at least 1-3 times per week, and for 8 months or more per year, you sure better do your homework, and probably will spend the extra money, and also research customer service in depth. I bought mine from Costco, feeling that if nothing else, the store itself would ensure a good return policy regardless of how good CS would be. As it turns out, CS did fine by me anyways.

You also have to remember, many of these grills can utilize generic parts replacements that are not very expensive, and can be had at places like HD, Lowes, etc. and especially right here at the Source http://www.bbqsource...merce/index.php with just a few clicks of your mouse! So, customer service will not be an issue if you are slightly handy and have no problems replacing a worn part yourself now and then. Which, on most grills, is very easily done. Besides, even if CS sends you the parts, you will still have to replace it yourself. I will applaud Weber for sending out reps to replace parts that have been an issue, though this is not the case with normally worn out parts.

Good luck with whatever direction you take, and be sure to post pics to satisfy our grill porn diet! ;)

Mike
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#4 User is offline   Ronald 

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Posted 05 May 2009 - 08:06 PM

 Kutra, on May 3 2009, 06:41 PM, said:

Hi:

First, let me say this is a heavenly forum and I have learned a lot within the one day that I spent here. Thanks for all this rich info.

I am looking to buy a decent gas grill under $200, and have narrowed down my choices to the following three:

1. Char-Broil 463440109: $199 [http://www.lowes.com/lowes/lkn?action=prod...&lpage=none]

2. Char-Griller Grillin Pro 3001 Gas Grill: $189 [http://www.lowes.com/lowes/lkn?action=prod...6447-49769-3001]

3. Brinkmann 4 Burner Stainless Steel Grill Model 810-8410-S: $199 [http://www.homedepot.com/webapp/wcs/stores...03+90401+500349]

Can you please advise? The BIGGEST non-no for Char-Broil and Brinkmann (despite the good reviews) is that customer service absolutely sucks. I don't know how often parts fail or break that I would need to contact customer service, but for those who had to get parts (even while under warranty), the ordeal was a nightmare....some have been waiting for over 6 months for parts! Char-Griller, on the other hand, is new in the market with their gas grills. It has gotten good reviews, but it's the only grill I found that cannot be completely covered while grilling! If you look at the pic in the link above, you will notice two vents on the top of the lid...there's no way to close them. Can anyone explain this?

What do you recommend?

Thanks,
K

Char-Griller has good CS and they have a strong presence & loyal following on the BBQ Bible website.
They also have more options and mods available than the other two grills you mentioned
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#5 User is offline   bamboofisher 

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Posted 06 May 2009 - 12:20 AM

That's a good point, Mike.

I agree that folks need to keep the negative reviews/comments about the grill in question in perspective.

The folks who post here and on other forums are just a small sub-sample of the total number of people who own whatever brand of grill that is being discussed. If grill xyz is being discussed here or elsewhere and the comments suggest that it is one to avoid at all costs, ask yourself this...

How many people out there own grill xyz and are satisfied with it and don't have any reason to comment on it? Probably a LOT. Also keep in mind that every grill out there has had it's share of negative comments since no grill manufacturer can please everyone.

Just get the grill you are most comfortable with and can afford.

Brian
Brian

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